Privacy Policy

Website: https://sapot.app
Organization: SAPOT Tech PLT (Registration: 202204000813, LLP0031085-LGN)

Comments & Data Collection

• IP addresses and browser information are collected for spam detection
• Email hashes may be shared with Gravatar service
• Profile pictures are displayed publicly with approved comments

Media Uploads

• Users should avoid uploading images with embedded location data (EXIF GPS)
• Location information in images can be extracted by website visitors

Cookie Management

• Comment cookies: 1-year retention for user convenience
• Login cookies: 2-day duration; "Remember Me" extends to 2 weeks
• Screen preference cookies: 1-year duration
• Edit/publish cookies: 1-day duration
• Temporary cookie used to verify browser acceptance (no personal data)

Data Retention

• Comments and metadata retained indefinitely for moderation purposes
• User profile information remains until user deletion request
• Users can access, edit, or delete personal data anytime

User Rights

• Request export of personal data held by the platform
• Request complete data erasure (with administrative/legal exceptions)
• Usernames cannot be changed by account holders

Third-Party Processing

• Password reset emails include visitor IP addresses
• Automated spam detection services review comments
• Embedded content from external sites may collect separate data

Information We Collect

• Contact details: name, email address, phone number
• Profile information: birthday (optional), gender (optional), preferred language, time zone
• Booking details: appointment times, service selected, payment and billing details when provided
• Technical data: IP address, device and browser information, and cookies

How We Use Your Information

• To provide and manage bookings, confirmations, reminders and any related communications
• To create and maintain your account and profile and to authenticate and authorize access
• To process payments and handle refunds where applicable
• To personalize your experience, respond to enquiries and provide customer support
• To comply with legal obligations and to detect, prevent or address fraud or other illegal activity

Legal Basis for Processing

Where applicable, we rely on a combination of legal bases including your consent, the performance of a contract (e.g., to fulfil a booking), legitimate interests (e.g., to operate and improve our service) and compliance with legal obligations.

Sharing and Third Parties

We do not sell your personal data. We may share information with trusted service providers who help us operate the site (for example, payment processors, email providers, and analytics providers). These parties are contractually required to safeguard your data.

Data Security and Retention

We use administrative, technical and physical safeguards to protect personal data. We retain personal information only as long as necessary for the purposes described in this policy or as required by law.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal data, restrict or object to processing, and request data portability. To exercise these rights, please contact us.

Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children; if we become aware that we have done so, we will take steps to delete it.

International Transfers

Personal data may be processed in countries other than your country of residence. When we transfer data internationally, we put in place appropriate safeguards to protect your data.

Contact

For questions about this Privacy Policy or to exercise your data rights, please visit sapot.app.